Frequently Asked Questions
Everything you need to know about your cycling journey with Billy Bilsland Cycles.
How are your bikes delivered and do they require assembly?
All bikes purchased online undergo a full professional PDI (Pre-Delivery Inspection) by our mechanics. We then carefully repack them into a large box. You will typically only need to straighten the handlebars and attach the pedals.
Do you offer Cycle to Work schemes?
Yes, we support most major Cycle to Work schemes including Cyclescheme, Green Commute Initiative, and Bike2Work. This allows you to save significantly on a new bike and accessories through tax-free salary sacrifice.
What is your return policy for parts and accessories?
We offer a 30-day return policy for any unused items in their original packaging. Please ensure you include your order number and contact details within the package for a swift refund process.
Do you offer international shipping?
Currently, we primarily ship within the UK. For international inquiries regarding specific components or frames, please contact our team directly for a bespoke shipping quote.
Can I book a repair or service online?
While you can view our service menu online, we recommend calling our Glasgow workshop directly to schedule a specific time slot to ensure the fastest possible turnaround for your bike.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and offer flexible financing options through V12 Retail Finance to help spread the cost of your new performance bicycle.